Echo answers the phone, works out what the caller actually wants, acts through your systems and finishes the call. When a case genuinely needs a person, it hands off warmly - full transcript attached.
Callers don't want a menu - they want the thing done. Most voice systems were built to route and contain calls, not to finish them, and everyone on the line can tell.
Press 1, press 2, hold, repeat. The IVR was built to deflect and contain calls, not finish them - so the customer navigates a menu and still ends up waiting for a human to do the one thing they called for.
A voice bot that holds a conversation but has no access to your systems is a nicer-sounding dead end. Without the ability to look something up, change it or complete it, talking is all it can do.
When the bot gives up, it drops the customer onto an agent with none of the context - no transcript, no history, no idea what's already been tried. So the customer starts over and repeats the whole story.
Echo joins the call as a real participant. It listens, works out intent, does the work through your systems, and closes the loop out loud - with a person brought in only when the case calls for one.
Real-time speech recognition that keeps up with how people actually talk - interruptions, hesitations, accents and switching between languages. Callers speak normally, and Echo can be cut off mid-sentence like any good listener.
Echo works out what the caller actually wants - not just keywords - and reads the tone underneath it. Frustration, urgency and confusion shape how it responds, and when it decides a human should step in.
Echo doesn't just answer - it acts. Through tools and Forge workflows it looks up an order, books a slot, updates an account or starts an upgrade, calling your systems and APIs the same governed way the rest of your automation does.
The goal is a finished call, not a deflected one. Echo grounds its answers in your knowledge and completes the task on the line - so the caller hangs up with the thing done, not a ticket number and a wait.
When a case genuinely needs a person, Echo hands off warmly - passing the live transcript, the detected intent and everything it already tried. The human picks up a conversation in progress instead of a cold transfer, and the caller never repeats themselves.
Every call is transcribed, guardrailed by Sentinel and logged for compliance. Consent, recording, PII redaction and access control are built in - so a resolved call is also a defensible one.
The call starts on its own as you reach it - watch Echo work through it, understanding intent, calling your systems, and resolving on the line or handing off with context. Switch scenarios any time. This is an illustration of how Echo behaves, not a live model call.
A live, streaming call - voice in, understood, acted on, and answered back out loud.
Same call, two views - read it as a transcript, or watch what Echo actually did behind the conversation.
Echo runs the same loop on every call - listen, understand, ground, act, then finish it or hand it over - fast enough to feel like a conversation.
Streaming speech-to-text turns the caller's voice into text in real time, handling barge-in and overlapping speech so the call feels natural.
Echo extracts intent, entities and sentiment from what was said - who's calling, what they want, and how they feel about it.
It grounds itself in your knowledge base and live data, so answers reflect your policies and the caller's actual account - not a guess.
Through tools and Forge workflows, Echo calls your systems - look up, book, update, charge, cancel - to do the thing the call is actually about.
Echo completes the task and confirms it out loud, or - when the case needs a person - hands off warmly with the full context attached.
Every call is transcribed, scored and rolled into analytics - feeding QA, containment rates and the next improvement to the flow.
Echo doesn't replace your contact center - it plugs into it. Voice comes in, Echo understands and acts through your systems, and speaks the resolution back out, with a governed path to a human when one is needed.
Deployed in your cloud, connected to your telephony and your systems - your calls and your data never have to leave to be resolved.
Legacy voice automation measures success by how few calls reach a human. Echo measures it by how many are actually resolved - and treats escalation as a clean, well-briefed path, not a place to dump the ones it couldn't handle.
Menus, holds and dead ends. The caller does the routing and still isn't helped.
Understand, act, resolve. Escalation is a clean, briefed path - not a dumping ground.
Echo productizes the voice and conversational work Focaloid ships today - multilingual assistants and support at real scale, built to understand and resolve, not just reply.
Focaloid built and runs a conversational voice assistant deployed across more than 70 countries - understanding and responding in the languages its users actually speak, at scale. The multilingual speech-and-reasoning pattern that makes that work is exactly what Echo packages for your calls.
For a large fund's investor base, Focaloid delivers conversational customer support at the scale of millions of users - moving routine questions from deflection toward genuine resolution. Echo brings that same grounded, governed approach to the phone line.
If customers pick up the phone and your team spends its day answering the same resolvable questions, that's Echo's home ground - across the front office and the back.
Turn deflection into resolution - order status, account questions, troubleshooting and how-tos answered and completed on the call, with a warm handoff on the genuinely hard ones.
Answer every inbound call instantly, qualify the lead, book the meeting and route the hot ones to a rep - no missed calls, no voicemail black hole.
Book, reschedule and confirm appointments and service visits out loud - checking real availability and writing back to your calendar and systems.
Outbound reminders, payment prompts and renewals handled conversationally and on-brand - with consent, opt-out and compliance handled by default.
Patient intake, appointment reminders, refill requests and triage routing - conversational and multilingual, with the consent, PII and compliance handling that healthcare demands.
Servicing calls, claim status, policy and account questions - resolved with every turn transcribed, PII redacted and the whole call audit-ready.
There is no shortage of voice bots that can hold a conversation. Fewer are built to actually resolve it through your systems, govern every second of it, and run inside your own environment.
Echo is built to finish the call, not contain it. Success is a completed task on the line, measured by resolution - not by how few callers reach a human.
Grounded in tools and Forge workflows, Echo actually does the work - look up, book, update, charge - instead of narrating what a human will have to do later.
Answers come from your knowledge base and live account data, so Echo quotes your real policies and the caller's real details - not a plausible-sounding hallucination.
When a person is needed, they inherit the transcript, the intent and everything already tried. Escalation is a briefed handover, not a cold transfer that makes the customer start over.
Echo understands and responds in the languages your customers actually speak, at conversational latency - interruptions, accents and all.
Guardrails, PII redaction and a full call audit trail come standard through Sentinel - deployed in your cloud and connected to your telephony, governed and yours to keep.
Two kinds of reusable IP: the tooling we build and govern with, and the solutions that drop straight into a use case. Echo is one of the latter - and everything on the left is already underneath it.
Echo is a solution you drop into a use case. Forge runs the workflows it calls, Blocks supplies the agent patterns underneath, and Sentinel governs every second of every call.
A voice agent hears personal information, records the call and speaks on your behalf - so consent, recording, PII and compliance aren't optional. Echo runs inside Sentinel: guardrails on every turn, PII redaction, a full call audit trail, and governance aligned to ISO/IEC 27001, the NIST AI RMF and the EU AI Act. Every call is defensible - to your risk team, your regulator and your customer.
How Sentinel governs Echo →Proven speech, telephony and reasoning components, assembled into one low-latency voice runtime - chosen for how a call actually sounds and resolves, not for a logo on a slide.
The exact stack is chosen per engagement - Echo is model- and telephony-agnostic by design, so it can adopt a better voice or model the day one arrives.
It completes them. Through tools and Forge workflows, Echo calls your systems to look something up, book a slot, update an account or start an upgrade - and confirms the result on the call. Talking is how it works out what to do; acting on it is the point.
Echo understands and responds in the languages your customers actually use, and can switch mid-conversation. The exact set is configured per deployment; the underlying speech and reasoning stack is multilingual, and we've run conversational AI across 70+ countries.
Yes. Echo plugs into your existing telephony - SIP, Twilio, or a CCaaS contact center - and acts through your CRM and systems over MCP, REST and Forge workflows. It joins your stack rather than replacing it.
Echo streams speech in and out, so it responds at conversational speed and can be interrupted mid-sentence. It's engineered for the sub-second turn-taking a natural phone call needs - not a walkie-talkie exchange with long pauses.
Through Sentinel: consent and recording notices, PII redaction on transcripts, access control and a full call audit trail are built in, with governance aligned to the NIST AI RMF and the EU AI Act. Governance is a property of every call, not a checklist someone remembers to apply.
On your rules - a sensitive action, low confidence, negative sentiment, or an explicit request for a person. The handoff is warm: the agent receives the live transcript, the detected intent and everything Echo already tried, so the caller never starts over.
Tell us the calls that fill your queue - the status checks, the bookings, the same ten questions. On a 30-minute call we'll map one onto Echo end to end: the speech, the intent, the actions through your systems, the handoff and the governance - and show you what it takes to put it on the line.
ISO/IEC 27001-certified · Governed by Sentinel · Deploys in your cloud