The Client
The client operates a loan origination and servicing platform built for low-cost lending - the kind of system that has to be available and reliable every day, because borrowers and lending operations depend on it to originate, disburse, and service loans without interruption.
With the platform live in production, the client needed a dependable engineering partner to keep it running smoothly, deploy and upgrade it safely, and respond quickly whenever issues arose - so the team could stay focused on growing the lending business rather than firefighting operations.
A loan origination and servicing platform sits on the critical path of the lending business. Downtime or slow response can stall disbursements, disrupt repayments, and erode borrower trust. Keeping a production financial platform healthy requires more than occasional fixes: it needs continuous monitoring, structured incident handling across severity levels, safe deployment and upgrade practices, and well-managed cloud infrastructure - all delivered with predictable, accountable service levels.
We embedded as the client’s dedicated production-support and maintenance partner, providing end-to-end coverage of both the application and its infrastructure under an Annual Maintenance Contract (AMC), with a tiered L1/L2/L3 support model.
Monitoring, triage, handling of user requests, and rapid initial response to keep day-to-day operations running.
Deeper troubleshooting, configuration, and resolution of known issues.
Root-cause analysis, code-level fixes, and application upgrades for the toughest problems.
Safe, repeatable deployment and version upgrades to keep the platform current with minimal disruption.
Provisioning, configuration, and ongoing support of the AWS cloud environment underpinning the platform.
We established and configured the AWS cloud environment - Elastic Beanstalk, RDS (MySQL), and Redis as a stable foundation for the production platform.
We ran a clear L1/L2/L3 support model with defined escalation paths, using JIRA for ticketing and tracking so every incident and request is logged, prioritised, and resolved accountably.
We managed application deployments and upgrades with repeatable, low-risk practices to keep the platform current without disrupting live lending operations.
We provided continuous production support across both application and infrastructure under the AMC, maintaining reliability and responsiveness over the life of the engagement.
In lending, the platform is the business - if it’s down, loans don’t move and trust erodes. Low-cost lending makes that even sharper, because thin margins leave no room for costly outages or firefighting. Dependable production support and a well-run maintenance model turn a live platform from a daily risk into a quiet, reliable engine. By keeping the application and infrastructure healthy, deploying changes safely, and resolving issues through a clear tiered model, this work lets the client serve borrowers consistently and grow with confidence.
Focaloid provides dependable application and infrastructure support - L1/L2/L3 production support, AMC maintenance, safe deployments and upgrades, and cloud infrastructure management. Whether it’s a lending platform or any business-critical application, we can help you keep it reliable while you focus on growth.